This Privacy Policy for Pricing Craft LLC (“Company”, “we”, “us”, or “our”) explains the practices regarding the collection, use, and disclosure of certain information, including any personal information. This Privacy Policy applies to our website located at http(s)://pricingcraft.com/ (the “Website”), the tools made available through the PricingCraft Website (collectively the “Services”).

When using the Website along with any other services as may be offered vide the Website (collectively the “Site”) and submitting any personal and non-personal information to us, you agree and grant us the right to use your Information in accordance with this Privacy Policy.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies or practices, please do not use our Service. If you still have any questions and concerns, please contact us at hello@pricingcraft.com.

What information we collect?

Delivering of targeted and relevant content enhances your internet and mobile experience. We will collect the Personal Information that you submit to us when using the various information submission boxes and forms located within the Site.

‍Personal Information is data about you that is personally identifiable such as your name, postal address, email address, telephone number, credit card number and/or any other information that might be considered private. When you submit inquiries, request information or give us feedback on or in relation to this Site or you register Site, we will ask you for the relevant personal information. We may also ask you to provide other information in connection with your request, such as your location and industry, your preferred means of communication, as well as other information.

Non-Personal Information is data gathered by us and/or our partners, so it can be used for the purpose of online retargeting only. Such information is gathered irrespective of whether you sign up for an account or provide us with Personal Information. Non-Personal Information is completely anonymous and includes but not limited to Internet Protocol (IP) address, browser information, date and time of visit, domain type, and other related activity collected through cookies (please read the cookie policy) web beacons and similar technologies, device identifiers etc. None of this information, under any circumstances, individually or grouped together, can be traced back to a specific individual. If we combine non-personal information with personal information, the combined information will be treated by us as Personal Information as long as it is combined.

Hereinafter both Personal Information and Non-Personal Information is collectively referred to as “Information”.

Use of the Information which we collect

We may use the Personal Information you voluntarily give us (i) to process your registration, your orders and your payments, and to communicate with you on these and other topics (ii) to inform or communicate with you important information regarding the Site, any policy updates and/or other administrative information (iii) To tailor the content we display to you (iv) to provide you with communications (both commercial and non-commercial) which may be of interest to you ( v) for business purpose such as data analysis, record keeping, audit, launching new products, upgrading our Site (vi) to measure the Site performance and the effectiveness of any communications (vii) to provide /upgrade/customize our services and products to you and disclose it to third parties where such disclosure is connected with the provision of such services and products (viii) to share information you provide to us with selected third parties that provide services to us. We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

The Non-Personal Information we obtain from your use of our Site, may be processed as follows: The IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information and geo-location. The browser for collecting information such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, time stamp and user agent string, click stream information, date and time you viewed and visited websites visited prior to your visit on our Website, operating system version and Internet browser type, language and version and cookies.

Sharing of your Information

Disclosure of your Information shall be subject to the below:

  1. To any third-party service providers who are associated with us and who provide services such as Website hosting, data analysis, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other similar services to enable them to provide services.
  2. To identify you to anyone to whom you send messages through the Site via message boards, chat, profile pages and blogs and other services to which you can post information and materials. Any information you post or disclose through these services will become public information, and may be available to visitors to the Site and to the public. It’s your sole responsibility to maintain abundant caution when deciding to disclose your personal information, or any other information, on the Site.
  3. To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including about any bankruptcy or similar proceedings).
  4. As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates/partners; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Updating and accessing your information

If you wish to update or amend the information which we hold about you or wish us to cease using your data or you wish to access the Information we hold about you or you don’t want to receive any marketing information from us and want us to cease to use your data for such a purpose or you want to delete your account, then please contact us at hello@pricingcraft.com.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

‍However, do remember, that even if you delete your account, we may retain information in order to comply with laws, resolve disputes, prevent fraud etc. There may also be residual information that remains within our databases, access logs, and other records. In the event we have disclosed information as permitted under this Policy to any third party, then we shall not be responsible for update or removing such information. For email communications, you may opt out of receiving emailers, by clicking the “unsubscribe” link at the bottom of each email.

However, do note that even if you unsubscribe or opt-out, we may still send you communications related to your use of the Service.

Third Party Websites

This Privacy Policy does not address, and we are not responsible for the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates. We recommend that you always read the privacy policies or statements of other third party websites that you may visit.

Children

Personal Information pertaining to individuals who are under 13 years of age is not knowingly collected or maintained. Our Website and Services is not designed to attract people under the age of 13. If we become aware of any user under the age of 13 years we take appropriate steps to remove the user’s Personal Information from our database.

Security

We use reasonable organizational, technical and administrative measures to protect Information under our control from any unauthorized access or alterations or destruction or disclosure. Unfortunately, no systems or safeguards adopted can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at our Email Address provided above.

Processing of Personal Data

If you are a resident of the European Union (EU), when we process your personal data, we will only do so under the following circumstances:

  1. In order to perform our responsibilities under a contract with our customers, such as by providing the PricingCraft services you requested; or
  2. We have a legitimate interest in processing your personal data, such as to send you communications about products or services that may interest you.

Data Protection Rights

Your rights as a data subject

You have certain rights under applicable legislation, and in particular under the GDPR. We explain these below. You can find out more about the GDPR and your rights by accessing the European Commission’s website.

To exercise any of the below rights please contact us in the first instance on the above contact details.

Requests are free of charge, unless manifestly unfounded or excessive in which case we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.

Requests will be processed within one month of receipt but this might be extended to two months in case of a complex request, where you have made a number of requests, or if the identity of the requestor cannot be verified. In such cases, we will notify you and keep you updated, and may seek additional information to allow us to understand your request.

Please note that the Company may be subject to legal and regulatory obligations which may limit or restrict the enforcement of your rights on some occasions.

Right to information

You have a right to be informed about the processing of your personal data (and if you did not give it to us, information as to the source) and this Privacy Policy intends to provide such information. Of course, if you have any further questions, you can contact us on the above details.

Right of access

You have a right to obtain confirmation from us as to whether or not your personal data are being processed and, where this is the case, a right of access to your personal data. We have an obligation to provide additional information when complying with an access request, and we have endeavored to capture this information within this Privacy Policy. We are happy to provide you with details of the personal data that we process about you. To protect our customers’ personal information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to rectification

You have the right to have any inaccurate personal data rectified and to have any incomplete personal information about you completed.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If we do hold personal data and you believe it is incorrect, you may submit a request to us to correct any alleged mistakes.

We shall communicate any rectification of personal data to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort, and shall inform you about such recipients if you request it.

Right to erasure (‘right to be forgotten’)

You have the general right to request the erasure of your personal information in the following circumstances:

  • the personal information is no longer necessary for the purpose for which it was collected;
  • you withdraw your consent to consent based processing and no other legal justification for processing applies;
  • you object to processing for direct marketing purposes;
  • we unlawfully processed your personal information; and/or
  • erasure is required to comply with a legal obligation that applies to us.

We will proceed to comply with an erasure request without delay unless continued retention is necessary for:

  • Exercising the right of freedom of expression and information;
  • Complying with a legal obligation under EU or other applicable law;
  • The performance of a task carried out in the public interest;
  • Archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, under certain circumstances; and/or
  • The establishment, exercise, or defence of legal claims.

We shall communicate any erasure of personal data to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort, and shall inform you about such recipients if you request it.

Right to restrict processing

Instead of requesting erasure, you also have the right to right to restrict processing of your personal information where:

  • you contest the accuracy of the personal information;
  • processing is unlawful, but you do not want us to erase it;
  • we no longer need to process your personal information but you need us to retain your information as you need it for the establishment, exercise, or defence of legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • We shall communicate any restriction of personal data to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort, and shall inform you about such recipients if you request it.

Right to object to processing

You also have the right to object to processing of your personal information under certain circumstances, such as:

  • where the processing is based on your consent and you withdraw that consent;
  • where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms; or
  • where we are processing your personal data for direct marketing purposes

Exercise of this right may impact the services we can provide and we will explain this to you if you decide to exercise it. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms, and this may allow us to continue to (wholly or partly) process your personal information.

Right to data portability

With respect to automated information which you initially provided consent for us to use, or where the processing is necessary for the performance of a contract to which you are party (or in order to take steps at your request prior to entering into a contract), you have a right to receive the personal information you provided to us in a structured, commonly used and machine-readable format, or ask us to send it to another person.

Right to object

You have a right to object at any time to processing of personal data (including profiling) concerning you which is based on:

  • the performance of a task carried out in the public interest or in the exercise of official authority vested in a controller; or
  • the legitimate interests pursued by a controller.

We do not process personal data on grounds of public interest or exercise of official authority. We do however rely on our legitimate interests as a lawful basis for processing personal data as outlined in this Privacy Policy. This applies, in particular, in the context of directly marketing to you.

We will only send you marketing information where you have agreed to opt-in to receive it. You have a choice about whether or not you wish to receive direct marketing information from us. We will not contact you for marketing purposes unless:

  • you have a business relationship with us, and we rely on our legitimate interests as the lawful basis for processing (as described above); or
  • you have otherwise given your prior consent.

We will only use your preferred communication channels to contact you, and on each and every marketing communication, we will always provide the option for you to exercise your right to object to the processing of your personal data for marketing purposes (known as ‘opting-out’) by clicking on the ‘unsubscribe’ button on our marketing emails or choosing a similar opt-out option on any forms we use to collect your data. You can change your marketing preferences and/or opt-out at any time by contacting us on the above details.

Please note that any administrative or service-related communications (to offer our services, or notify you of an update to this Privacy Policy or applicable terms of business, etc.) will solely be directed at our clients or business partners, and such communications generally do not offer an option to unsubscribe as they are necessary to provide the services requested. Therefore, please be aware that your ability to opt-out from receiving marketing and promotional materials does not change our right to contact you regarding your use of our website or as part of a contractual relationship we may have with you.

Other rights

Right to withdraw consent

Where the legal basis for processing your personal information is your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent

Raising a complaint about how we have handled your personal data

If you wish to raise a complaint on how we have handled your personal data, you can contact us as set out above and we will then investigate the matter.

Right to lodge a complaint with a relevant supervisory authority

If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled to make a complaint with the supervisory authority in the country of your habitual residence, place of work, or the place where you allege an infringement of one or more of our rights has taken place, if that is based in the EEA.

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside.

Policy Updates

We may change this Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at hello@pricingcraft.com.

‍Last Updated: June 2023